The people of the house — designers, showroom staff & artisans: utilization, first-quality yield and design skills by location, and the capacity already paid for but sitting idle.
Studio & showroom teams run at 74% productive time vs a 78% target — 4 points of already-paid capacity sitting idle, worth £22m of revenue with zero new hires. The idle hours are concentrated in locations still absorbing acquisitions; closing them converts straight to margin.
3 of 3 headline metrics improving vs prior · still off target: First-Quality Yield 96.0% vs 98.0%, On-Time Craft Delivery 91.5% vs 95.0%, Lead-Time Adherence 88.0% vs 92.0%
~4 points of idle, already-paid capacity across 670 designers, showroom staff & artisans — converting it adds £22m of revenue with no new hires.
US Midwest runs lowest at 70% productive time with 4 open reqs and 84% design-trained — the thinnest bench and the biggest idle slice.
The studio & showroom payroll is a fixed cost whether or not it's selling and specifying. At 74% productive time vs a 78% target, several points of already-paid talent sit idle — the single biggest operational lever after pricing, and it's concentrated in the locations still absorbing acquisitions.
Productive time, first-quality yield and design training by location — the watch locations match the integration map.
| Location | Team | Productive time | First-quality yield | Quote turnaround | Design-trained | Open reqs |
|---|---|---|---|---|---|---|
| New York / Northeast | 210 | 78% | 96% | 2.4d | 92% | 9 |
| UK & Europe | 130 | 74% | 96% | 2.9d | 88% | 6 |
| International / Ateliers | 120 | 71% | 94% | 3.4d | 80% | 5 |
| US West | 95 | 75% | 96% | 2.7d | 90% | 6 |
| US Southeast | 70 | 72% | 95% | 3d | 86% | 7 |
| US Midwest | 45 | 70% | 95% | 3.2d | 84% | 4 |
Converting the idle hours adds revenue with zero new hires.
~4 points of idle, already-paid capacity across 670 designers, showroom staff & artisans. Closing it — better appointment scheduling, fewer re-makes, and faster onboarding of acquired teams — converts straight to margin. Pair with first-quality yield (95%→90%): every avoided re-weave or re-make is pure profit.
Same locations where recent acquisitions are still integrating.
Not a coincidence: the lowest-utilization locations are the same ones absorbing recent acquisitions — newly acquired teams (Fort Street Studio, Ashley Stark Home) are still on legacy scheduling. Onboarding them onto common showroom & studio systems lifts utilization and first-quality yield together.